Returns & Refunds

We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to return.

We will give you a full refund with the same payment method you used during the purchase.
Items must be returned:

  • clean, never worn (no perfumes or deodorants, no stains);
  • equipped with internal and external labels;
  • intact and not damaged;

If this is not the case, the return is invalidated.
 

Each item was checked and tested before sending, so any reported malfunction will be examined to verify that the defect was not caused by a third party.
 

If the product is flawed:

If an item received is flawed, you can make a complaint.
Fill out the complaint form in detail and we’ll reply as soon as possible.


The costs of return shipping are borne by the buyer.

How to make a return:

Download the form from the link below, complete it and insert it into the package before shipping.
Make sure you put all the pieces inside the package, and remember to separate the battery from the item.

Make your return from Poste Italiane.

Returned borne by the customer at the post office nearest for you. If you want to find a post office near you, click here.
You can deliver the package to one of the authorized post offices.
You’ll find the return form here.

Service available, from morning to evening (considering the operating hours).


Did you received an item you didn't order?

If you have received an item that you didn’t order you can contact us by e-mail at info@nlnm.it.


Refund
If you have made a return, the refund will be made within 14 working days from the date of validation.
When we receive your return in stock we’ll send you a confirmation email.

Did you pay with Paypal?

You’ll receive the amount of items returned on the same PayPal account.

For any additional information, contact us by clicking here.